A: Yes! YUUGEN.ART ships directly from Japan to a growing selection of countries worldwide. Our current service areas include:

Singapore, Hong Kong, Taiwan, South Korea, USA, Canada, UAE (Dubai / Abu Dhabi), Qatar, Saudi Arabia, Kuwait, Switzerland, Germany, Netherlands, Austria, Sweden, Denmark, Norway, and Australia.

All international shipments are sent on a Delivered Duty Unpaid (DDU) basis. This means import duties, taxes, and customs fees are the responsibility of the recipient and are payable upon delivery. Each order is carefully packaged and fully insured during transit via FedEx, ensuring your piece arrives safely and beautifully.

We are continuously expanding our shipping destinations to share the beauty of Japanese craftsmanship with collectors around the world, so please check back for updates.

A: Shipping times depend on the type of item you order:

1) Regular Stock Items

These items are typically dispatched within 7–10 business days after payment confirmation. Once shipped, you will receive a FedEx tracking number so you can monitor your package every step of the way.

2) Made-to-Order (Custom) Items

YUUGEN.ART offers a range of bespoke, Made-to-Order works, crafted with the utmost care. These pieces require artisan production time and usually take approximately 3 months before dispatch.

For each product, the estimated shipping or production time is clearly indicated on the Product Page.

Please note: All international shipments are sent on a Delivered Duty Unpaid (DDU) basis, meaning import duties, taxes, and customs fees are the responsibility of the recipient and payable upon delivery.

A: All orders from YUUGEN.ART are shipped directly from Japan via FedEx, ensuring fast, reliable, and fully tracked delivery. Each item is carefully packaged to preserve its beauty and craftsmanship, and includes declared value coverage to protect against loss or damage during transit.

For full details on shipping options, estimated delivery times, and international customs terms, please refer to our Shipping Policy.

A: All orders from YUUGEN.ART are shipped directly from our partner YUUGEN Shop in Fukuoka, Japan.

Each piece is carefully inspected and packaged by our artisans to ensure it arrives in perfect condition, reflecting the spirit and craftsmanship of Japanese ceramics.

A: Yes. Once your order has been carefully packaged and dispatched from Japan, you will receive a confirmation email with FedEx tracking information.

This allows you to monitor your shipment at every stage and ensures your piece of Japanese craftsmanship arrives safely and on time.

A: For any inquiries, personalized requests, or assistance with your order, please reach out to us via our Contact Page.

Our team is delighted to provide guidance and ensure your experience with YUUGEN.ART is seamless and exceptional.