Effective as of September 2026

At YUUGEN.ART, we take great pride in ensuring that every piece of fine Japanese artistry is carefully prepared, securely packaged, and shipped with the utmost respect for craftsmanship and detail.

All orders are shipped directly from Japan to our customers worldwide using trusted international carriers and fully insured delivery.

1. International Shipping (Delivered Duty Unpaid – DDU)

All shipments from YUUGEN.ART are sent on a Delivered Duty Unpaid (DDU) basis.

This means:

• Shipping fees are calculated and displayed at checkout (unless complimentary shipping applies)
  
• Import duties, taxes, VAT, customs fees, and brokerage charges are not included
  
• These charges, if applicable, are assessed by local customs authorities and are the responsibility of the recipient
  

Customs regulations vary by country, and YUUGEN.ART has no control over these charges.

2. Shipping Fees

• Shipping fees are calculated automatically by Shopify at checkout, based on destination, weight, size, and package dimensions
• All orders are subject to actual shipping costs; no complimentary shipping is offered

All shipments include:

• Professional protective packaging
• Tracking and delivery confirmation

Declared value coverage of up to ¥2,000,000 (JPY) per item for loss or damage during transit, in accordance with EMS shipping terms and conditions

3. Carriers

We primarily ship via EMS (Express Mail Service), Japan Post's international express delivery service, providing fast, reliable delivery with tracking available in most destination countries.

FedEx International Priority will be introduced soon as an additional shipping option for expedited delivery.

4. Service Areas

YUUGEN.ART currently ships to the following destinations:

• Hong Kong
• Singapore
• United States

Additional regions may be added as we continue to expand our international reach.

5. Processing & Shipping Timeline

In-stock items are typically dispatched within 7–10 business days after payment confirmation

Made-to-order or limited items may require additional preparation time, generally approximately 3 months; estimated lead times are indicated on each Product Page and communicated in advance

• Orders containing multiple items will be shipped once all items are ready
  

6. Tracking & Delivery

Once your order has shipped, you will receive a shipment confirmation email with EMS tracking details.

You will also receive automated updates as your package progresses through each stage of delivery.

For security reasons:

• A signature may be required upon delivery

We do not ship to P.O. boxes or forwarding addresses

7. Duties, Taxes & Customs Clearance

As all shipments are sent on a Delivered Duty Unpaid (DDU) basis:

• Import duties, taxes, VAT, and customs-related fees are not collected by YUUGEN.ART
• These charges are the responsibility of the recipient and are non-refundable, even in the event of a return or refusal
• Failure to pay required customs charges may result in delivery delays, return to sender, or disposal by customs authorities

Declared value coverage applies only to physical loss or damage during transit and does not cover customs-related charges, delays, refusals, or seizures.

8. Packaging, Insurance & Damage Claims

Each item is individually inspected and packaged with exceptional care, using protective materials that reflect the spirit of Japanese craftsmanship.

All shipments are sent via EMS and include declared value coverage of up to ¥2,000,000 (JPY) for loss or damage during transit, subject to Japan Post's terms and conditions.

If your item arrives damaged:

• Please contact support@yuugen.art within 10 days of delivery
• Include clear photographs of the item and original packaging
• We will review the claim and arrange an appropriate resolution in accordance with our Returns & Exchanges Policy

9. Customs Delays & External Factors

Delivery times may occasionally be affected by:

• Customs inspections
• Seasonal shipping volume
• Weather conditions or carrier disruptions

These factors are beyond our control; however, we will assist in monitoring shipments and communicating with carriers whenever possible.

10. Expanding Horizons

As YUUGEN.ART grows, our mission is to share the profound beauty of Japanese ceramic artistry with collectors worldwide.

Additional destinations will be introduced in the future.

Contact

For shipping-related inquiries or special delivery requests, please contact our support team at:

📩 support@yuugen.art